FAQs

  • How do I know which VYBE model is right for me?
    • The Vybe Pro and the Vybe Premium offer a gentler percussion than the original VYBE and VYBE - X, but all VYBE models have customizable speeds. Take a look at the comparison chart and find which VYBE fits the right percussion speed, volume, attachments, and price for your needs.
  • How do I get a replacement charger or battery?
    • Contact customer service, and we’d be happy to send you a replacement.
  • Are these HSA Approved?
    • Percussion massagers are not currently considered durable medical devices.
  • Is it waterproof?
    • NO
  • Are the attachments made of rubber or plastic?
    • Some attachments designed for general massage (large ball, fork) are made of pliable silicone. Others designed for intense relief (bullet, wedge) are made of ABS plastic.
  • Can I fly with this?
    • Follow your airline's policy on lithium-ion batteries.
  • It looks like lubricant is coming out of where the metal rod meets the plastic body, is this normal?
    • It can be normal to see some of the excess lubrication there during the initial uses but it should subside.
  • I’m having trouble powering on the VYBE-X. Is this normal?
    • Be sure and hold down the power button for at least 3 seconds.
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